Privacy Policy

Last updated: 15 March 2026

Shahane Saraf ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website, make a purchase, or interact with us in any way. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, place an order, or contact us, we may collect the following information:

• Full name
• Email address
• Phone number and WhatsApp number
• Shipping and billing addresses
• Date of birth (if provided for birthday offers)
• Payment information (processed securely through our payment partners)
• Order history and preferences
• Communication history with our support team

1.2 Information Collected Automatically

When you browse our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Pages visited, time spent on each page, and navigation patterns
• Referring website or search terms that brought you to our site
• Date and time of each visit

1.3 Information from Third Parties

We may receive information about you from third-party services, including payment processors (such as Razorpay), social media platforms (if you log in via Google or other providers), and analytics providers.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including payment, shipping, and delivery updates
• Create and manage your customer account
• Provide customer support and respond to enquiries
• Send order confirmations, dispatch notifications, and delivery updates via email and SMS
• Personalise your shopping experience with product recommendations
• Send promotional communications, offers, and newsletters (only with your consent)
• Improve our website, products, and services based on usage patterns
• Detect and prevent fraud, unauthorised transactions, and abuse
• Comply with legal obligations and regulatory requirements
• Manage our gold exchange and return processes

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as user authentication, shopping cart functionality, and secure checkout. These cannot be disabled.

3.2 Analytics Cookies

We use analytics tools (such as Google Analytics) to understand how visitors interact with our website. These cookies collect aggregated, anonymised data about page views, traffic sources, and user behaviour to help us improve our service.

3.3 Marketing Cookies

With your consent, we may use marketing cookies to deliver relevant advertisements and measure the effectiveness of our campaigns. These cookies may be set by our advertising partners.

3.4 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website. Most browsers allow you to view, manage, and delete cookies in their privacy or settings menu.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following circumstances:

• Payment Processors: We share necessary transaction details with Razorpay and other payment gateways to process your payments securely. These providers are PCI-DSS compliant.
• Shipping Partners: We share your name, address, and phone number with our courier partners to facilitate delivery of your orders.
• SMS & Email Service Providers: We use third-party services to send transactional and promotional communications.
• Analytics Providers: We share anonymised usage data with analytics platforms to improve our website and services.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage of sensitive data
• PCI-DSS compliant payment processing (we never store your full card details)
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data on a need-to-know basis
• Two-factor authentication for administrative access

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your account and provide our services
• Comply with legal and regulatory requirements (including tax and accounting records, which must be retained for a minimum of 8 years under Indian law)
• Resolve disputes and enforce our agreements
• Support the gold exchange programme (lifetime purchase history)

If you close your account, we will delete or anonymise your personal data within 90 days, except where retention is required by law.

7. Your Rights

Under applicable Indian data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
• Right to Data Portability: Request your data in a commonly used, machine-readable format.
• Right to Grievance Redressal: File a complaint with our Grievance Officer (details below) if you believe your data has been mishandled.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete such data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be notified to you via email or a prominent notice on our website. We encourage you to review this page periodically.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

• Name: Grievance Officer, Shahane Saraf
• Email: grievance@shahanesaraf.com
• Phone: +91 91583 47091
• Address: Shirur Kasar, District Beed, Maharashtra, India

The Grievance Officer will address your concerns within 30 days of receiving your complaint.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: shahanesarafofficial@gmail.com
• Phone: +91 91583 47091
• WhatsApp: +91 91583 47091